### I. GENERAL PROVISIONS
1. The Regulations define the rules for the use of the Store operated by the Seller by Users, in particular for placing orders for products available in the Store, delivering ordered products to the Customer, paying the sales price of the products by Customers, the Customers' right to withdraw from the contract and the rules for submitting and considering complaints.
2. The Regulations are continuously available on the Store's website in a manner enabling Users to obtain, reproduce and record them.
3. The Wasserman.eu online store is available in Polish and English.
### II. DEFINITIONS
The terms used in the Regulations mean:
1. Seller – Krzysztof Wasilewski, conducting business under the name Krzysztof Wasilewski WASSERMAN w restrukturyzacji, ul. Strumykowa 14, 72-320 Trzebiatów, entered into the Central Register and Information on Business Activity maintained by the minister responsible for the economy, and assigned the Tax Identification Number (NIP): 8571068449 and the National Business Registry Number (REGON) 810886293, who, by conducting business activity, sells goods in the Store. In accordance with the entry in the Business Activity Register of 19 April 1996 made by the Mayor of Trzebiatów, entry number 1857 - The address to which correspondence should be sent is: Wasserman 72-320 Trzebiatów, ul. Strumykowa 14 e-mail: sklep@wasserman.pl.
2. Store – a collection of websites and IT tools (website) managed by the Seller and allowing Users to conclude Sales Agreements, available in the Internet domain: www.wasserman.pl and wasserman.eu.
3. Customer – User who concludes a Sales Agreement within the Store.
4. Consumer – a consumer within the meaning of the provisions of the Act of 23 April 1964 – the Civil Code (consolidated text: Journal of Laws of 2014, item 121) is a natural person who performs a legal act not directly related to his or her business or professional activity.
5. Entrepreneur – an entrepreneur within the meaning of the provisions of the Act of 23 April 1964 – the Civil Code (consolidated text: Journal of Laws of 2014, item 121), i.e. a natural person, a legal person and an organizational unit conducting business or professional activity on its own behalf.
6. Sales Agreement – a sales agreement concluded in the Store on the terms set out in the Regulations between the Seller and the Customer.
7. Regulations – these Store Regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws No. 144, item 1204, as amended).
8. User – an Internet user who uses the Store.
9. Virtual Basket – a functionality of the Store in which the products selected by the User for purchase are visible, as well as the setting and modification of order data, in particular: quantity of products, delivery address, invoice data, delivery method, payment methods.
### III. GENERAL TERMS AND CONDITIONS OF USE OF THE STORE
1. The use of the Store is possible provided that the User has:
a) a computer or other device with access to the Internet and the following web browser:
* Internet Explorer version no older than 7.0,
* Mozilla Firefox version no older than 3.0,
* Google Chrome,
* Opera,
* Safari
cookies enabled ,
b) an active electronic mail (e-mail) account.
2. The User may change their browser settings at any time to prevent cookies from being accepted or to notify them when they are being sent. However, not accepting cookies may cause difficulties in using the Store. By using a browser whose settings allow cookies to be saved on a computer or other device, the User consents to the storage of these files on that computer or other device. More information on this matter can be found in the information located under the terms and conditions on the website www.wasserman.pl ("Store Terms and Conditions" tab).
3. The User is obliged to refrain from any activity that could affect the proper functioning of the Store, including in particular any interference with the content of the Store or its technical elements.
4. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions, in the operation of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Store with the User's technical infrastructure.
5. A User who is not a natural person may use the Store through persons authorized to act on his behalf.
6. The User is prohibited from using the Seller's name, the Store's logo, and any graphic elements of the Store, as well as the Store's layout and composition, except as expressly provided in the Terms and Conditions or when the use of such copyrighted and industrial property rights is permitted with the express written consent of the Seller or authorized third parties. The User is prohibited from taking any action aimed at reproducing the Store, in particular on websites and domains associated with the User.
7. The Customer may communicate with the Seller electronically – at the e-mail address: sklep@wasserman.pl.
### IV. PLACING ORDERS
#### 1. GENERAL PROVISIONS
a) Information regarding goods available in the Store does not constitute an offer within the meaning of Article 71 of the Civil Code, but an invitation to submit offers (orders) by Users.
b) Prices in the Store are displayed in Polish zloty (PLN) and euro (EUR). All prices include VAT and exclude shipping costs. Shipping costs depend on the User's chosen shipping method, the value and size of the order, and are provided when the User selects the shipping method. The total cost of the order (i.e., the price of the products plus shipping costs) is indicated before the User places the order.
c) By placing an order, the User makes an offer to purchase a specific product.
d) Orders are fulfilled within Poland and abroad (in accordance with the provisions of Chapter V regarding international sales). Orders within Poland must be placed in Polish. For international orders or when using the English version of the Store, orders may be placed in English.
e) Users may place orders in the Store 7 days a week, 24 hours a day, subject to the remaining provisions of the Terms and Conditions, in particular those regarding maintenance breaks. Products are shipped as quickly as possible, no later than 30 calendar days from the date the order is accepted for processing.
f) All goods sold include a detailed description of their properties, consistent with the manufacturer's description. This description corresponds to the properties of the goods sold on the Store's website. It is also possible to individually agree on the properties of the goods between the Buyer and the Seller, provided that such changes are possible due to the properties of the given goods.
g) Individual settings of the User's computer or other device may cause differences between the visualization of the product on the User's computer or other device and the actual appearance of the product (e.g., color, proportions, etc.). For this reason, the Customer who is a Consumer has the right to withdraw from the contract in accordance with the provisions of Chapter IX of the Regulations (WITHDRAWAL FROM THE CONTRACT).
h) The Seller reserves the right to make ongoing changes to the prices of goods and to conduct and cancel all types of promotional campaigns. The right referred to in the preceding sentence does not affect orders placed before the effective date of the price change or terms of the promotional campaign.
#### 2. ORDERING PROCEDURE
a) Purchases in the Store are made without registration. When placing an order, the User is required to accept the Terms and Conditions.
b) The Customer is obliged to complete all fields of the form correctly and provide the data necessary to establish, determine the content, amend, terminate and properly execute the Sales Agreement concluded by the Customer, consistent with the actual state of affairs.
c) To place an order, the User selects the goods to be ordered and places them in the Virtual Shopping Cart. While selecting goods, the User can freely manage the contents of the Virtual Shopping Cart by adding or removing additional goods.
d) After finalizing the selection of goods for purchase, the User is directed to an online form for placing orders in the Store. The order form is used to specify:
* method of delivery of the goods (if delivery is selected via a courier company, Poczta Polska or another postal operator, the User may additionally enter his/her telephone number to contact the courier),
* delivery address,
* method of payment for the goods.
e) The User confirms the order by clicking the "Order and pay" button.
f) Placing an order constitutes an offer within the meaning of the Civil Code, submitted by the User to the Seller.
g) Confirmation of receipt of the order will be automatically sent to the User's email address. Confirmation of receipt of the order does not constitute acceptance of the order for processing.
h) If the order can be fulfilled, a message will be sent to the User's email address confirming that the order has been accepted for fulfillment (acceptance of the offer). If the Seller determines that the order was placed incorrectly, the Seller will inform the User.
i) The Agreement is concluded when the Seller sends the User information that the order has been accepted for processing. The order status will be changed to "In Processing."
j) In the event of unavailability of the ordered goods or inability to fulfill the Customer's order for other reasons, including if the purchase of the goods from the manufacturer or supplier is not possible within the time allowed for fulfilling the order, the Seller will immediately inform the Customer about the situation by sending a message to the e-mail address provided by the Customer or by telephone.
k) If the Seller is unable to perform the service with the properties individually ordered by the Customer due to a temporary impossibility of fulfilling it, the Seller may, with the Customer's consent, perform a substitute service of the same quality and purpose and for the same price or remuneration or in another manner agreed by the parties.
### V. INTERNATIONAL B2B SALES (FOREGON)
1. International sales (shipment of goods outside the borders of the Republic of Poland) are carried out exclusively to business entities (entrepreneurs) within the framework of their commercial or professional activities.
2. Products purchased for delivery outside of Poland may only be purchased for resale or distribution. The Seller does not offer international sales to consumers or businesses purchasing products for their own use as end users.
3. By placing an international order, the Buyer confirms that:
a) is a properly functioning business entity,
b) the order is placed in connection with his business activity,
c) the purchased products are intended for further resale or distribution and not for the Buyer's own use as the end user,
d) the company identification data and tax data provided in the order are true, current and pertain to the Buyer.
4. The Seller reserves the right to verify the Buyer's business status and the information provided in the order, including the Buyer's VAT identification number (EU Tax Identification Number) and/or registration in the relevant business register.
5. If it is impossible to confirm the Buyer's business status or if the information provided is incorrect or incomplete, the Seller may refuse to process or cancel the order.
6. If the conditions for intra-Community supply of goods (ICS) are met, the transaction may be subject to a 0% VAT rate. The method of VAT taxation is determined by the Seller in accordance with applicable tax regulations and is not selected by the Buyer.
### VI. PAYMENT OF THE PRICE
1. Payment for the purchased goods can be made:
a) before receipt of the ordered item (payment in advance) - by bank transfer or via one of the electronic payment systems currently accepted by the Seller. In this case, the order will be fulfilled after the Seller receives confirmation of the payment being credited to the Customer's bank account or after the Customer has correctly executed the payment via one of the electronic payment systems currently accepted by the Seller by the entity processing these payments.
b) upon collection at the Seller's registered office in Trzebiatów, ul. Strumykowa 14. In this case, the order will be processed after the Customer completes the ordering process.
c) upon receipt of purchased goods delivered via courier, Poczta Polska, or other postal operator (cash on delivery) – in cash. In this case, order processing will begin after the Customer completes the ordering process.
2. The User purchases the goods according to the price and delivery costs applicable at the time the order is placed. The delivery costs depend on the delivery method selected by the User.
3. Failure to receive payment to the bank account or via one of the electronic payment systems accepted by the Seller at a given time within 14 days from the date of order confirmation, in the case of choosing this form of payment (payment in advance) as the form of payment, will result in the order being canceled.
4. In the case of the sale of new goods, the Seller is obliged to deliver goods free from defects. The Seller is liable for defects in the goods under the terms specified in the applicable provisions of law. This liability is regulated by the provisions of the Civil Code, in particular Article 556 and Articles 556[1]-556[3] of the Civil Code.
### VII. WARRANTY
1. Goods sold by the Seller may be covered by a warranty provided by the manufacturer, distributor or Seller.
2. Warranty rights must be exercised in accordance with the terms and conditions contained in the warranty card. Additional information regarding warranties for individual products can be found on the Store's subpages linking to the individual products. In the event of a warranty claim, the Buyer is obligated to follow the instructions on the warranty card provided by the manufacturer. If such a card is missing, please submit a complaint by email to sklep@wasserman.pl.
3. In the case of goods for which a warranty has been granted, the Customer may file a complaint about a product with defects:
a) exercising the rights arising from the warranty – in this case, the Customer files a complaint directly with the guarantor (entity issuing the warranty), and the Seller can only act as an intermediary for submitting the complaint. The Customer may, at their discretion, contact the warranty service or the Seller directly. If they wish to exercise their warranty rights through the Seller, they must follow the instructions on the warranty card provided by the manufacturer. If such a card is not available, please submit a complaint via email: sklep@wasserman.pl.
b) by exercising the rights granted to him by the Seller under the warranty - in such a case, a complaint should be filed in accordance with the provisions of Chapter X of the Regulations (COMPLAINTS PROCEDURE).
### VIII. DELIVERY
1. Goods purchased through the Store are delivered to the address indicated by the Customer.
2. Goods purchased through the Store are delivered at the Seller's request by a courier company, Poczta Polska or another postal operator.
3. Delivery costs depend on the method of delivery chosen by the Customer, the value and size of the order and are provided each time the User selects the method of delivery of the goods, before and after placing the order.
4. The Seller will post information on the Store's website presenting the product(s) regarding the delivery date. This information is an approximate time from the moment the order is accepted for processing, as referred to in Chapter VI, Section 1, Letters a), b), and c) of the Regulations. The order processing time depends on the availability of the product(s).
5. The Seller is obligated to deliver the purchased goods to the Customer no later than 30 days from the date of conclusion of the contract. In the event of a delay, the Customer is entitled to set an additional deadline for delivery of the goods, and after this deadline has expired, the Customer may withdraw from the contract. In such a case, the Seller is obligated to immediately refund the entire amount received from the Customer, if any payment has already been made.
6. Upon receipt of the shipment, the Customer is requested to check that the outer packaging has not been damaged during transport. Damage to the shipment, including a broken seal (tape), constitutes grounds for refusing to accept it from the courier. In such a situation, the Customer is requested to contact the Seller immediately, if possible. This does not in any way limit the Consumer's rights under generally applicable law.
7. The Seller is not responsible for non-delivery of goods due to reasons attributable to the Customer, e.g., due to an incorrect delivery address. In such a situation, the Seller will, to the extent possible, allow the Customer to collect the goods from a designated location, e.g., the Seller's registered office, unless the parties agree on another method of delivering the goods to the Customer.
### IX. WITHDRAWAL FROM THE CONTRACT
1. The Customer who is a Consumer who has concluded a Sales Agreement with the Seller via the Store has the right to withdraw from the Sales Agreement without giving any reasons and without incurring any costs, except for the costs referred to in paragraphs 4 and 8, within 14 calendar days from the date of receipt of the purchased goods.
2. To withdraw from the contract, the Customer who is a Consumer is obligated to submit a declaration to the Seller on this matter within the time limit specified in paragraph 1. To meet the deadline, it is sufficient to send the declaration of withdrawal from the contract before its expiry to the company's correspondence address by registered mail. The declaration of withdrawal may be submitted on the form, a sample of which is attached as Appendix 1 to these Regulations.
3. In the event of withdrawal from the contract referred to in paragraph 1, the contract is deemed null and void. The Consumer is obligated to return the goods to the Seller or hand them over to a person authorized by the Seller to collect them immediately, but no later than 14 days from the date on which they withdrew from the contract, unless the Seller has offered to collect the goods themselves. To meet the deadline, it is sufficient to return the goods before its expiry.
4. In the event of withdrawal from the contract, the Buyer who is a Consumer shall cover the direct costs of returning the goods.
5. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the contract, return to the Consumer all payments made by him, including the costs of delivery of the goods to the Consumer.
6. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for him.
7. The Seller reserves the right to withhold reimbursement in the event of the Consumer withdrawing from the contract until the item is received back or the Consumer provides proof of having sent it back, whichever occurs first.
8. If the Consumer has chosen a method of delivery other than the cheapest standard delivery method offered by the Seller, the Seller is obliged to refund to the Consumer, in addition to the equivalent of the price of the goods, only the costs associated with the cheapest method of delivery.
9. The consumer is liable for any reduction in the value of the goods resulting from their use in a way that goes beyond what is necessary to establish the nature, characteristics or functioning of the goods.
10. The Seller reserves the right not to accept cash-on-delivery shipments sent to it and is not responsible for the costs associated with such shipments.
11. The right of withdrawal does not apply to the Consumer in relation to contracts:
a) for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Seller has performed the service, he will lose the right to withdraw from the contract;
b) where the subject of the provision is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet his individual needs;
c) where the subject of the performance is an item that spoils quickly or has a short shelf life;
d) where the subject of the performance are things that after delivery, due to their nature, are inseparably connected with other things;
e) in which the Consumer has expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or supplies items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in respect of additional services or items;
f) where the subject of the provision are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
g) concluded through public auction;
h) for the supply of digital content that is not recorded on a tangible medium, if the performance of the service has begun with the express consent of the Consumer before the expiry of the withdrawal period and after the Seller has informed the Consumer of the loss of the right to withdraw from the contract.
12. If you wish to make a return, please first notify us via e-mail: sklep@wasserman.pl.
13. The provisions concerning consumers contained in this chapter shall apply to a natural person concluding a contract directly related to his/her business activity, when the content of the contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of the business activity performed by him/her, made available under the provisions on the Central Register and Information on Business Activity.
### X. COMPLAINT PROCEDURE
1. The consumer must choose the basis for filing a complaint – either a guarantee (if granted) or a statutory warranty. A complaint about a defective consumer product can be submitted, under the guarantee, to the guarantor (manufacturer, importer, or seller). If the consumer chooses statutory warranty as the basis, the complaint should be submitted to the seller. The seller's liability for a defective product lasts two years from its delivery.
2. Complaints may be submitted in person at the Seller's office or by e-mail: sklep@wasserman.pl.
3. When making a complaint about the purchased goods, the Customer is obliged to present proof of purchase of the goods or a copy thereof and to indicate information and circumstances concerning the subject of the complaint, in particular the type and date of occurrence of the defect, a request for a method of bringing the goods into compliance with the contract and the Customer's contact details.
4. The customer filing a complaint should deliver the defective goods to the seller – either by returning them or personally delivering them to the location specified in the contract. If the nature of the goods or the manner of their installation makes delivery to the seller excessively difficult, the consumer must make the goods available to the seller at their location.
5. The seller has 14 days to respond to the complaint. If the seller fails to do so, it can be assumed that the seller has deemed the consumer's request justified. Importantly, a timely response to the complaint does not mean that the seller is obligated to restore the goods to their contractual condition within that time (e.g., repair them).
6. If the Customer's complaint is resolved in favor of the Customer, the Seller will immediately replace the defective goods with defect-free ones or immediately remove the defects and return them at its own expense. If the goods cannot be replaced, the defect cannot be removed, or the price cannot be reduced, the Seller will refund the amount as soon as possible.
7. The provisions concerning the consumer contained in this chapter shall apply to a natural person concluding a contract directly related to his/her business activity, when the content of this contract indicates that it is not of a professional nature for this person, resulting in particular from the subject of the business activity performed by him/her, made available under the provisions on the Central Register and Information on Business Activity.
### XI. TECHNICAL BREAKS
1. The Seller is not liable for lack of access to the Store caused by force majeure factors.
2. The Seller reserves the right to interrupt access to the Store due to technical service, maintenance, or work to improve the Store's functionality. The Seller undertakes to make every effort to ensure that such interruptions occur at night and are as short as possible.
### XII. PERSONAL DATA PROTECTION
With the priority of personal data protection in mind, we have developed a PRIVACY POLICY to inform you about matters related to the processing of personal data in accordance with legal requirements concerning the principles of data processing and security, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), and taking into account other relevant legal provisions applicable to the specific nature of the company's activities, such as the Personal Data Protection Act of 10 May 2018 and the Electronic Services Provision Act of 18 July 2002. This privacy policy applies to all cases in which WASSERMAN is the controller of personal data. The privacy policy, prepared as a separate document, can be found in another tab of our store.
### XIII. FINAL PROVISIONS
1. The Seller undertakes to continuously provide information about planned changes to the Regulations within 14 days prior to the planned change on the Store's website. The change to the Regulations does not apply to Agreements concluded before the new Regulations enter into force.
2. In all matters not regulated in these Regulations, the provisions of generally applicable law shall apply, in particular the provisions of the Civil Code, the Personal Data Protection Act, the Act on the provision of electronic services and the Act on consumer rights.
3. In the event of any non-compliance of any provision of these Regulations with applicable provisions, the relevant provisions of law shall apply in place of the challenged provision of the Regulations.
4. Any disputes arising between a Customer who is not a Consumer and the Seller shall be resolved by the court having jurisdiction over the Seller's registered office.
5. Disputes arising from these Regulations between the Customer who is a consumer and the Seller may be resolved through extrajudicial methods of settling complaints and pursuing claims, in particular by permanent consumer arbitration courts at the Provincial Inspectorates of the Trade Inspection, in mediation proceedings conducted by the Trade Inspection and in proceedings conducted by the European Consumer Centre in Poland, as well as by a competent common court.
6. These regulations come into force on the date of entry into force of their updated version.
Annex to the Regulations. Example of a Buyer's statement as a consumer about withdrawal from the contract:
Regulations to be downloaded in pdf format - CLICK HERE